FAQ’s

Q:  Why do I need to register each time I have a test?

A:  Even though you may have previously registered for services at Pooler Imaging Center, we will ask you to register at the time of each visit, so that we can confirm that your information is current and accurate and avoid any billing errors.

Q:  When will my doctor get my test results?

A:  Our goal is to report your test results to your physician within 24 hours.

Q:  I want copies of my test results sent to my other doctors. Can this be done?

A:  Yes, please ask our radiology services receptionist to arrange this.

Q:  How do I get copies of my test results?

A:  The best way to get your test results is from the ordering physician. Your doctor will be able to explain the results and how they relate to your overall medical situation. You can also obtain a copy of your medical record by contacting our office at (912) 330-5170 after your physician has been sent the results.

Normally, Pooler Imaging Center does not give patient test results directly without written authorization from the ordering physician.

Q:  Can I find out what my tests will cost before they are performed?

A:  Yes, please let us know when you arrive that you would like this information before any services are performed. You will be told our full price, or “retail” fees. Any contractual discounts will vary depending on your insurance.

Q:  Will my insurance cover my tests?

A:  Pooler Imaging Center accepts virtually all insurance carriers with the exception of any HMOs for whom we are not an approved provider. We do recommend that you contact your insurance carrier to confirm your coverage plan and what portion of charges they will cover.  Click here to review our Insurance List

Q:  Will my insurance company(ies) be billed automatically?

A:  Both your primary and any secondary insurance you have will be billed for the services you received based on the information that you gave to the registration department.

Q:  If I have a primary insurance carrier that will not cover any of the test costs but my secondary insurance carrier will cover all costs, can Pooler Imaging Center bill my secondary carrier instead?

A:  Unfortunately, no. If you have both a primary and secondary insurance carrier, Pooler Imaging Center is required to bill your primary insurance first and then bill your secondary insurance afterwards.

Q:  May I pay for my tests myself?

A:  Yes, you can be registered as a “Self-Pay” patient and pay at the time of service. Or, if you prefer, you can receive a billing statement from Pooler Imaging Center.